Greetings, seekers of the strange and collectors of the uncanny. At DarkMorph Store, we understand that sometimes a chosen guise may not fit perfectly, or a spectral vision may not materialize as expected. Fear not, for our covenant extends to ensuring your satisfaction. This grimoire details the sacred rites for returning or exchanging artifacts acquired from our haunted aisles.

The Sacred Timeline

You have 15 days from the day your package arrives at your lair to initiate a return or exchange. Beyond this period, the veil between realms grows too thick, and we cannot accept the item back into our inventory.

The Ritual of Return: A Step-by-Step Guide

  1. Summon Our Support Coven: Within the 15-day window, you must contact us at [email protected] to initiate the process. Please provide your Order Incantation Number (Order ID) and the reason for the return or exchange.
  2. Receive Our Guidance: Our guardians will respond with a unique Return Sigil (RMA number) and instructions on where to send the item. Do not send any item back without this sigil, lest it be lost to the void.
  3. Prepare the Artifact: Securely package the item in its original packaging, along with all its original protective charms, tags, and accessories. Include a copy of your order confirmation or a parchment with your name and the Return Sigil.
  4. Dispatch the Package: Send the package to the address provided by our support coven. You are responsible for the cost of this return shipping ritual unless the return is due to an error on our part (e.g., we sent the wrong item).
  5. Await Our Confirmation: Once the item is received and inspected in our sanctum, we will send you an ethereal missive (email) confirming its arrival.

Conditions of the Artifact

To be eligible for a return or exchange, the item must be:

  • Unworn, unused, and unaltered.
  • In its original, undamaged packaging with all tags and accessories intact.
  • Accompanied by the original scroll of purchase (order confirmation).

Refund of Tribute

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 7 business days, and a credit will automatically be applied to your original method of payment—be it your credit card (Visa, MasterCard, JCB) or PayPal account. Please note, the original cost of shipping is non-refundable, and you will be responsible for the cost of return shipping.

Exchanges

If you need to exchange an item for a different size or style, the process is the same as a return. Once we receive the original item, we will dispatch the new artifact to you. You will be responsible for the shipping costs of sending the new item to you.

Artifacts Bound to Your Collection: Non-Returnable Items

Certain items, due to their intimate or potent nature, cannot be returned once the seal is broken. These include:

  • Masks: All masks (Clown Masks, Creepy Masks, Demon Masks, Classic Monster Masks, HD Comfort Fit Masks, HD Studios Masks, HD Studios Pro Masks) are considered final sale for reasons of hygiene and enchantment preservation.
  • Wigs & Hats: Costume Wigs / Hats cannot be returned once tried on.
  • Intimate Apparel: Any costume that comes into direct contact with the skin in an intimate way (e.g., bodysuits, base layers) may be non-returnable unless the packaging is completely sealed and untampered with.
  • Sale Items: Artifacts purchased during a grand sabbath (sale event) may be marked as final sale and are not eligible for return.

NOTE: If an item arrives damaged or is incorrect due to an error in our coven, we will gladly cover all costs associated with its return and replacement. Please contact us immediately.

Summoning for Assistance: Contact Template

To initiate your return, conjure a message to our support coven at [email protected] using the following incantation as a guide:

Subject: Return/Exchange Request – Order #[Your Order Number] Hail, guardians of DarkMorph. I wish to initiate a return/exchange for an item from my recent acquisition. Order Incantation Number: [Your Order Number] Name on the Order: [Your Name] Item Seeking to Return/Exchange: [Product Name, SKU if possible] Reason for Return/Exchange: [e.g., Incorrect size, arrived damaged, not as described] By what sigil should I mark the package? Please send the required instructions and the address to which I should dispatch the artifact. May the shadows guide you, [Your Name]

We will strive to respond to your summons within 1-2 business days.

Remember: Our support coven is here to assist. For any questions regarding these rites, do not hesitate to contact us at [email protected].

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